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Returns:

Absolutely No Returns on Sale Items!!

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
This 14 day period is from the day your item is delivered, until the day you email us requesting return authorization.
Additional non-returnable items:Gift cards, downloadable software products & some health & personal care items
To complete your return, we require a receipt or proof of purchase.

All Jonesy Wood 14k gold dipped pieces are protected with an E-Coat finish that seals
the manufacturing process and makes the jewels heat and water resistant. In order to
maximize the life of your Jonesy Wood jewelry, we suggest following the below care
instructions:

● Preserve your jewelry and plating by avoiding contact with cleaning agents,
beauty products, water and chemicals.
● Remove jewelry prior to exercise, washing your hands or swimming.
● We do not recommend showering daily in your jewelry.
● Clean your jewelry with a dry cotton cloth to renew its shine.
All Jonesy Wood Gold Filled jewelry:
Gold filled is a thicker coating of gold. Gold filled is an actual layer of gold pressure
bonded to another material, usually brass or silver. Please check our product
description to see if the piece is gold filled. Gold filled items will wear longer than gold
plated pieces but still need some love as these items are not 14k solid gold. To clean
your gold filled pieces, use a mild jewelry cleaning solution and run under water and pat
dry. * Gold filled can still get dull and fade if there is heavy wear, constant perfume/hair
chemicals, sea salt water and chlorine are constantly getting on it.
Jonesy Wood Welded jewelry: All chains and components used for the permanent
jewelry is 14k solid yellow or white gold. Solid gold is the only 100% guarantee to never
tarnish or fade.

We want you to be completely satisfied with your Jonesy Wood purchase. Please
contact accounts@jonesywood.com if your jewelry tarnishes or needs repair. We are
here to help with styling tips or any product questions. We want you to be completely
happy with your Jonesy Wood purchase!